Visitors policy guides the patients’ visiting pattern creating balance between the needs of patients, their visitors and the hospital care.
Purpose
- To manage the visiting arrangements so that balance between the needs of patients and visitors with hospital staff delivering treatment and care is maintained.
- To maintain a safe, secure and comfortable environment for patients and staff.
- To ensure patient confidentiality.
Scope
This will apply to all patients and visitors.
Issuance of Visiting Cards
The Visiting Cards will be issued from the Admission Counter at the time of patient admission. The Visitor needs to carry the visiting card during each visit.
Procedures and Guidelines
Visiting in Four Bed Rooms & Twin Sharing Rooms
- 2 visiting cards are used.
- Visiting time:
- In the morning: 10:00 AM - 11:00 AM
- In the evening: 5:00 PM - 7:00 PM
- Children (below 12 years) are allowed only on Sundays from 5:00 PM to 7:00 PM in the rooms
Visiting in Single Deluxe Rooms
- 2 visiting cards are used.
- Visiting time:
- In the morning: 10:00 AM - 11:00 AM
- In the evening: 5:00 PM - 7:00 PM
- Children (below 12 years) are allowed only on Sundays from 5:00 PM to 7:00 PM in the rooms
- In addition to the above a 24 hrs Attendant Pass is issued separately for the attendant as applicable.
Visiting in Nursery
- No Separate passes are required.
- The New-borns can be visited everyday between 10.30 AM to 11.00 AM & 5:30 PM to 6:00 PM
Visiting in Paediatric Ward
- 2 visiting cards are issued.
- Visiting time:
- In the morning: 10:00 AM - 11:00 AM
- In the evening: 5:00 PM - 7:00 PM
- In addition to the above a 24 hrs Attendant Pass is issued separately for the mothers/female attendant as applicable.
Visiting in Super Deluxe / Executive Suite / Suite Rooms
- 2 visiting cards are issued.
- Visiting time:
- In the morning: 10:00 AM - 11:00 AM
- In the evening: 5:00 PM - 7:00 PM
- Children (below 12 years) are allowed only on Sundays from 5:00 PM to 7:00 PM in the rooms
- In addition to the above a 24 hrs Attendant Pass is issued separately for the attendant as applicable.
In Single Deluxe, Paediatric Ward, Super Deluxe, Executive Suite and Suite Category of Rooms the Attendant Pass inclusive of Three Meals (Breakfast, Lunch and Dinner) is Complimentary.
Visiting in the Critical Care Units such as PICU/NICU/SCBU
- No separate passes are issued. Only parents are allowed.
- Visiting time:
- In the evening: 5:00 PM - 6:30 PM
Visiting in ICU
- No separate passes are issued. Only parents/spouse are allowed.
- In the morning: 11:00 AM - 12:00 PM
- In the evening: 5:00 PM - 6:00 PM
- Visitors may be requested to leave the ward/unit during procedures and thus be sensitive to the needs of the patients, medical and nursing staff.
- Not more than two persons should visit a patient at one point of time.
- Children visitors’ must be under the supervision of an adult at all times while in the hospital.
- Relatives and friends are requested not to visit if they have sore throats, flu, vomiting and /or diarrhoea or other infections, because of the risk of introducing infection to the ward.
- Visiting hours may also be restricted for emergency medical situations. All exceptions and restrictions are at the discretion of the management.
- All are requested to put their cell phones in silent / vibration mode in all areas inside the Hospital premises.
- Photography & Videography are not permitted inside the Hospital premises.
Patients Right to Decline Visitors
- On receiving a request for restricted / no visitors from a patient, next of kin, or nominated family member, the nursing staff will document the request in the nursing notes with the date and duration of such request.
- The nurse will inform the Operations Head for maintaining a record of such requests for the duration of the patient stay, unless the request is subsequently amended.
** Please note that our hospital's visitor policies are subject to change as per management’s discretion and we recommend contacting our hospital desk for the most up-to-date guidelines to ensure a safe and secure visit.
** Feedback / Suggestion Forms are available in the Inpatient Department for your Valuable Suggestion / Feedback.